Dialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLYDialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLYDialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLYDialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLYDialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLYDialogue example How to Starting, Extending, Closing and Finishing Telephone in english PROPERLY
Telephone English - Important Phrases
There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:
* Operator: Hello, Frank and Brothers, How can I help you?
* Peter: This is Peter Jackson. Can I have extension 3421?
* Operator: Certainly, hold on a minute, I'll put you through...
* Frank: Bob Peterson's office, Frank speaking.
* Peter: This is Peter Jackson calling, is Bob in?
* Frank: I'm afraid he's out at the moment. Can I take a message?
* Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
* Frank: Could you repeat the number please?
* Peter: Yes, that's , and this is Peter Jackson.
* Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
* Peter: Thanks, bye.
* Frank: Bye.
As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English:
Introducing yourself
This is Ken.
Ken speaking
Asking who is on the telephone
Excuse me, who is this?
Can I ask who is calling, please?
Asking for Someone
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?
Connecting Someone
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...
Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?
dialogue examples
When you ask the caller to wait
-- One moment please.
-- Just a minute please.
-- Hold on please.
-- Hang on please
When you ask the caller to leave messages
-- Can you leave the message?
-- Can I take your message?
-- Would you like to leave a message?
-- Would you like him/her to call you back?
When calling the wrong number
-- I'm afraid you got the wrong number
-- Sorry, I think you reach the wrong number
When asking the receiver to transfer the line
-- Can I have extension 1234 please?
-- Could you please transfer the line to Mr. John please?
When finish talking
-- Nice talking to you
-- Talk to you later
Telephone conversation basic example
BUSINESS ENGLISH - TELEPHONE
Useful telephone vocabulary and phrases in English
Giving negative information
* I'm afraid the line's engaged. Could you call back later?
* I'm afraid he's in a meeting at the moment
* I'm sorry. He's out of the office today / He isn't in at the moment.
* I'm afraid we don't have a Mr/Mrs/Miss ... here
* I'm sorry. There's nobody here by that name.
* Sorry. I think you've dialed the wrong number.
* Sorry. I'm afraid you've got the wrong number.
Telephone problems
* The line is very bad. Could you speak up please?
* Could you repeat that please?
* I'm afraid I can't hear you.
* Sorry. I didn't catch that. Could you say that again please?
Leaving/taking a message
* Can I leave/take a message?
* Would you like to leave a message?
* Could you give him/her a message?
* Could you ask him/her to call me back?
* Would you like him/her to call you back?
* Could you tell him/her that I called?
* Could you give me your name please?
* Could you spell that please?
* What's your number please?
BERIKUT INI ADALAH CONTOH PERCAKAPAN MENELPON ANTAR 2 ORANG ATAU 3 ORANG
The following is a conversation conveying a message.
Ramesh : Hello! Can I speak to Arthi, please?
Sridhar : Arthi is not at home. May I know who’s calling, please?
Ramesh : I’m her friend Ramesh. Mmm.... I’ll talk to her later.
Sridhar : Is there any thing to be conveyed to her?
Ramesh : Could you tell her that I’m coming tomorrow to
Ahmedabad? I plan to visit schools attended by
Gandhiji in Gujarat.
Sridhar : I’ll give her your message.
Ramesh : Thank you.
Task : Practise this conversation
II. The following is a con versation enquiring after one’s health.
Vikram : Hello! I’m Vikram calling from Bangalore. Is it
24422537?
Ravi : Hello, Vikram! How are you?
Vikram : I’m fine. How are you?
Ravi : Fine.
Vikram : In fact, I called you to enquire after your father’s health.
I heard he was hospitalised.
Ravi : He is still in hospital. He is improving and should be
back home tomorrow.
Vikram : He was alright when I saw him some time back. What
happened now?
Ravi : He complained of giddiness. We took him to the
hospital. He was admitted because the doctors wanted
to keep him under observation.
Vikram : I hope there is nothing serious.
Ravi : His blood pressure was a little high, but now it is under
control.
Vikram : Wish him a speedy recovery.
Ravi : Yes, I will. Thanks for calling.
Vikram : I am sending a ‘get well’ card too.
Ravi : Thank you.
Task: Practise this conversation ----/